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4.5SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
351 ratings and 178 comments received in the last 90 days.
01 August 2025
Yes it was a very stress free process and well handled by Paul Darcy and Paul Humphreys
01 August 2025
I find that Jason simplifies the process and operates in a very trustful manner
25 July 2025
Joseph was very efficient in the sale of our X2
22 July 2025
Took his time to go through everything & allowed me to ask anything. Prioritised making sure everything was sorted with the car before leaving. Amazing service & great hospitality - He also made sure my family was looked after with refreshments.
06 July 2025
As previously stated easy to contact representative for updates throughout the process
08 June 2025
We managed to get through the excruciating process of choosing a new car with relative ease, once we had discovered that the BMW car we chose fulfilled our criteria
06 June 2025
Navin Persoud & Bo made sure that I was happy with my choice and helpful with the all process from start to finish.
04 June 2025
Everyone at the dealership has been extremely helpful, the sales process has been really easy from point of enquiry to handover. Thanks to Paul and everyone who was involved in helping us purchase the car.
02 June 2025
Very friendly staff, Navin was great and responsive when i had any questions. Quick order and delivery.
24 May 2025
Always dealt with my questions and kept me updated on my order
23 May 2025
As above. Also the support in collecting the car was first class.
12 August 2025
Ah, pathetic as your mistake was safety compromise, additionally I cancelled buying a new I4. Buying a Tesla, I love BMW car, literally forced away to buy Tesla as it is not practical to service and deal with this
11 August 2025
Solved my vehicle issues
11 August 2025
The inside of the car was still dirty after the clean
11 August 2025
All dealt with promptly I was kept informed.
11 August 2025
Quick and efficient.
11 August 2025
Service was good, but I asked specifically for the car not to be washed (as you do not use the 2 bucket method - so you add swirls), and the team washed it anyway
08 August 2025
Friendly team at Reception and good customer service.
07 August 2025
My first experience with a bmw so very impressed
06 August 2025
From start to finish Steven Gunapalan worked hard on my behalf to have problems dealt with and return my car before I went on holiday.
06 August 2025
Work carried out on time Kept up to date with progress
06 August 2025
Faultless service. Very impressed with service advisor.
06 August 2025
Ditto.
06 August 2025
Quick and easy
06 August 2025
Great all round service
06 August 2025
Excellent customer experience
06 August 2025
Everything was how I was told it would be
06 August 2025
Steven looked after me and my car. He was very attentive and kept me informed at all times as I was waiting for it.
06 August 2025
BMW quality throughout.
02 August 2025
Been promised a paper copy of mot certificate and I am still waiting for it
31 July 2025
Loan was very good and organised everything from me even dealt with the leasing company
31 July 2025
Good communication throughout the whole process
30 July 2025
Staff was very accommodating and provided excellent service.
29 July 2025
Service completed on time and with useful feedback
29 July 2025
Couldn't of gone any better
29 July 2025
Left car 8:30am to receive first update at 4pm and to tell me that my car will be kept overnight
29 July 2025
Generally satisfied with the service given. However an access panel was left open in the boot?.
29 July 2025
I was not happy with the MOT or the service, and will not be using your services again.
29 July 2025
I now need to bring the car back in but I just don't have the time so I will have to arrange time off work
29 July 2025
No issues at all, all very straightforward and professional
29 July 2025
Very professional. Courteous staff. Informative.
29 July 2025
Did what I asked and were quick. Attentive and helpful Hassle free
29 July 2025
Did everything that was asked
28 July 2025
The car didn't look cleaned
26 July 2025
Great service and great job on completing the MOT on schedule! Your dedication and hard work are truly commendable and also keeping me well informed of the outcome.
26 July 2025
I am obliged to go for a
25 July 2025
Well deserved.
25 July 2025
The car was washed and cleaned outside and inside and the car is in very good condition now.
24 July 2025
Very efficient
24 July 2025
The fault had been seen by a BMW employee however it cleared whilst with you. You decided that was enough despite the inconvenience of having to bring my vehicle in and being without it for several days. The fault was not fixed and has now returned.
24 July 2025
Just expected
24 July 2025
Ash was great
24 July 2025
Ash was as good as he usually is
24 July 2025
See comments above. Straightforward work should not have taken as long as it did
24 July 2025
Great customer service. Easy and pleasant to deal with
23 July 2025
as above
21 July 2025
All done and pleased with result although prices a bit on the steep side.
17 July 2025
Quick and efficient
17 July 2025
You have a gem in Faye Payne who listened and responded well to all my concerns
14 July 2025
Top notch service
14 July 2025
Very friendly and helpful
14 July 2025
The representative was helpful and polite. He updated me on the estimated wait for the vehicle and he went through all my MOT checks
13 July 2025
Great service
13 July 2025
Explained everything
13 July 2025
Efficient
13 July 2025
Because Steven is so nice and helpful
13 July 2025
Great team!
13 July 2025
Good. Staff friendly and organised the work on the same day
13 July 2025
See above
12 July 2025
My only question would be that you are asked in at a specific time but avtuly you still have to wait more than an hour for the work to even start. So a more accurate representation of when the car is needed would be really helpful
12 July 2025
Did good jon
10 July 2025
Excellent service from the moment I arrived. I was greeted at the door and pointed to the lady who was dealing with my booking. Faye was knowledgeable and very helpful when my mot failed. She's a real asset to the team.
09 July 2025
.
09 July 2025
smooth service experience, no surprises
09 July 2025
They managed to broke some parts from my engine.
09 July 2025
Very professional service
08 July 2025
All round great service and friendly
08 July 2025
I was told I needed 4 new tyres, of which I bought. However whilst they were being changed I was advised that my tyres still had 3000 miles left on them. I don't appreciate being told to spend money needlessly
08 July 2025
Service personnel kept me up to date with what was happening.
08 July 2025
Dunn very quickly and professionally
08 July 2025
Good
08 July 2025
Service from Liam. Constantly kept me updated. He knew I was road based and arranged a car for the duration of the repair. Thorough checks done on car and a great job in the repair.
08 July 2025
Found the fault and resolved, very smooth process
08 July 2025
As above
08 July 2025
Good quick service
08 July 2025
The member of staff I spoke to was very helpful, he explained everything throughly, in a friendly good manner.
08 July 2025
Friendly staff at reception, prompt acknowledgement and efficient
08 July 2025
I was very happy with the service however please can BMW make sure they advise customers when buying a car with 20" Goodyear eagle F5 run flat tyres that these tyres are sceptical to tyre wall bulges and offer non run flats as an alternative.
08 July 2025
as above
08 July 2025
I booked a KDS wheel alignment for my car. The technician did not check the factory build options using the VIN and aligned it to the series suspension specifications, rather than the sports suspension it has. SA would not approve correction FOC.
08 July 2025
Olly was excellent and kept me informed throughout
08 July 2025
No nonsense
01 July 2025
Very easy and friendly to deal with
30 June 2025
Excellent customer service. What impressed me most is that they treat all customers equally, whether you own the latest model or an older one.
26 June 2025
Very efficient service received
25 June 2025
The service experience was good. Kept informed of progress of work on vehicle, and was completed in good time.
25 June 2025
Great video of what needed doing. Service was completed in the 2 hour waiting slot.
25 June 2025
Great service
24 June 2025
Always receive a friendly, excellent and efficient service.
24 June 2025
All went well executed on time as Steve said
24 June 2025
No drama, all explained thoroughly.
24 June 2025
Oliver was amazing
24 June 2025
I like the idea of BMW Conected
24 June 2025
As always, no complaints. Was told precisely what was needed and what it would cost by staff. Appreciate service video.
24 June 2025
Friendly consultant
24 June 2025
Very satisfied
24 June 2025
Delay as wrong part arrived but communication was good
24 June 2025
did everything as asked with no nonsense
23 June 2025
Engaged team that wanted to help
23 June 2025
Good work conducted on my vehicle, advice given without trying to sell me any additional products or services.
23 June 2025
Excellent workmanship and communication. Complimentary wash was rushed and not great quality. Complimentary hoovering didn't happen.
23 June 2025
Service done on time while I waited, car cleaned in and out with no charge. So all in all good value.
23 June 2025
Sam was dealing with my car. She was very helpful and informative.
23 June 2025
I've given 4 stars, as I mentioned about my tyres losing pressure and this unfortunately wasn't investigated
22 June 2025
Friendly and professional; excellent waiting area; clean and tidy.
22 June 2025
Reported a rattle coming from the passenger side of vehicle which they said would be investigated but it is still there.
20 June 2025
Great customer service. Assisted by Ash, who kept me updated about my car and went the extra mile to ensure I was back on the road on time. Very polite and efficient.
20 June 2025
I was booked in for a brake fluid service and basic wash and vac. However, the interior of my car was not properly vacuumed. I could still see a lot of pet hair on seats (both front and back).
19 June 2025
The guy who handled my booking was very good
19 June 2025
Friendly customer service person
18 June 2025
Greeted by Oliver and everything explained
18 June 2025
Because I was
18 June 2025
No issues - efficient
18 June 2025
Friendly and efficient staff who kept me up to date throughout. Waiting area is decent space to get on with work while waiting for completion.
18 June 2025
Satisfied with the whole experience of service.
18 June 2025
i am happy to say i was treated with respect and professionalism.
18 June 2025
Got to root of my problem and fixed it promptly
14 June 2025
Nothing to fault
14 June 2025
Polite, helpful team
13 June 2025
Carried out the work required with a minimum of wait time.
13 June 2025
The MOT and fluid refill were completed on time .
11 June 2025
As above
11 June 2025
Super helpful service staff
11 June 2025
Very well organised and very friendly knowledgeable staff
09 June 2025
Always a brilliant service
09 June 2025
Reliable, efficient, courteous and helpful - very responsive, took the trouble to explain everything
09 June 2025
Kept up-to-date throughout the day and car was ready on time.
09 June 2025
Always good thanks, but quite a long wait this time. Car looks fine all clean and enjoyed the engineers video
09 June 2025
good reliable service.
07 June 2025
When I brought the car in for service I was dealt with promptly and not kept waiting. The service and timescale was well-explained and I was shown to the comfortable waiting area. The job was done on time and to the estimate.
07 June 2025
Always a professional and pleasant experience.
07 June 2025
As above , I would never expected to be left to drive home on
06 June 2025
Steven from the Service team was polite and very helpful. Top mark to Steven!
06 June 2025
Polite, prompt, friendly, clear, no waiting. And no fuss with the loan car.
06 June 2025
Feels like your actually being looked after ..unlike some other service garages .
06 June 2025
The car was returned on time, cleaned and ready to use.
06 June 2025
Great communication
04 June 2025
Absolutely fantastic service from Steven, Paul (Senior Vehicle Tech) and Ash. All went above and beyond on each visit, and has made my very painful experience with my M5 a lot more. bearable.
03 June 2025
Dropping off my car was extremely easy and I was kept up to date throughout the entire repair by my Service Advisor.
01 June 2025
Overall great customer service.
29 May 2025
When I arrived, they were expecting me and I was put through to a consultant who told me about the process and what would follow and then rang me later in the day to tell me my car was ready for collection. Very efficient, no complaints at all.
29 May 2025
Greeted hospitably at door on arrival seated and offers refreshments Steven was very helpful and knowledgeable about all my queries
29 May 2025
Happy with the service. Drop off of car and service good, as is the video that talks through any issues found.
27 May 2025
All good didn't try and charge us floor extras!
27 May 2025
good service , kept informed throughout the process
26 May 2025
Spring check was very professional and completed ahead of time
25 May 2025
Felt well looked after and a better experience than I've had in other dealerships
25 May 2025
Efficient service.
24 May 2025
Everyone I spoke to has been helpful and friendly.
23 May 2025
No problems and a confident team.
22 May 2025
Very satisfied with my service visit to bmw stevenage top marks. I even ask them to do a couple of extra items that I never listed so top marks for that also fantastic work.
22 May 2025
Very pleased
21 May 2025
Car needed to go in twice to get fixed.
21 May 2025
Service was great, helpful staff who sorted out my problem quickly
20 May 2025
It was quick and they didn't make me pay a single penny since it was under warranty
20 May 2025
Very straightforward process . Easy to park up and find a space . Finished work on time . Overall very efficient
20 May 2025
Extremely satisfied
20 May 2025
Polite and efficient service
20 May 2025
As Above in question 1.
20 May 2025
Ash the service advisor was excellent.
20 May 2025
Great service
20 May 2025
I don't care for the centralised booking, dealing direct with Stevenage was much more straightforward. Once I had direct contact all was much better
20 May 2025
Very satisfied, Steven kept me updated throughout and ensured i had everything completed within the service
20 May 2025
Very pleased with the service
20 May 2025
Well organised, efficient and friendly service
20 May 2025
Very well looked after by Ben
20 May 2025
Couldn't ask for a better service
02 August 2025
Sales staff were helpful and efficient, they fully understood my needs and made me feel like my business was important